Orders confirmed by 10:00 a.m. Monday through Thursday, ship for next-day delivery. There is no dispatch Friday through Sunday. Temperature-sensitive biologics ship on dry ice from -80°F storage, with FedEx signature confirmation required upon delivery.
Kalbio monitors shipments through delivery. If a qualifying transit issue occurs, Kalbio will address it through a replacement or account credit as appropriate. Incorrect addresses or post-delivery mishandling are not covered.
Do not use the product. Retain all materials and contact Kalbio for instructions before proceeding.
Biologic sales are final and not refundable. A replacement or account credit may be provided in qualifying cases.
Follow the instructions for use provided with each product, including storage, thawing, handling, and administration details.
Yes. Serology testing reports accompany all applicable products.